Payment & Delivery
Payments are accepted via Paymentsense Direct using a credit or debit cards and through PayPal, We do not accept postal orders, cheques or cash for the sale of goods. Kinetik Wellbeing accepts all major credit and debit cards with the exception of American Express.
Orders are processed once payment has been successfully received.
Orders are processed Monday – Friday any orders received on a Saturday, Sunday or a Bank Holiday will be processed on the next working day. Orders received with cleared payment before midday will be dispatched on the same working day.
Orders received after midday with cleared payment will be processed the following working day. Any orders qualifying for free delivery or promotion will be dispatched using 2nd Class tracked postage and will arrive within 3-5 working days from when the order is processed.
If you select the ‘Free Next Day Delivery’ option, your order will arrive free of charge the next working day – this is subject to the order being placed before 1pm and the value being £20 or over. If ordered after 1pm, postage is still free but your order will arrive the following working day.
- On delivery you must inspect the goods carefully for damage as Kinetik Medical Devices Ltd is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises us via telephone within four working days from the date of delivery.
- We despatch our orders via Royal Mail and ParcelForce services. We anticipate that all deliveries will arrive as specified, however Kinetik Medical Devices Ltd cannot accept any liability for any delayed or lost deliveries. Please note: Quoted delivery times do not include weekends or holidays.
- Please note: Should you require delivery to an address other than the billing address, please ensure that the correct information is provided when ordering. If you provide the incorrect address details, your order may be delayed. We reserve the right to only deliver to the billing address.
- Note: We cannot ship to a non-permanent address such as a hotel or conference centre or to freight forwarding companies.