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Terms and Conditions


Access to and use of this Website and the products and services available through this Website are subject to the following terms, conditions. By using the Services, you are agreeing to all of the Terms and Conditions.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

Unless otherwise specified, the materials on this Website are directed solely at consumers who access this Web site from the United Kingdom. Kinetik Medical Devices does not represent that any product referred to in the materials on this Web site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of England and all parties submit to the non-exclusive jurisdiction of the English Courts.

Kinetik Medical Devices reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this Web site. You should check this page regularly to take notice of any changes we may have made.


All designs, text, graphics, videos and their selection and arrangement on this Web site are the copyright of Kinetik Medical Devices. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without our prior written consent is strictly prohibited.


Kinetik Medical Devices reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If your order cannot be fulfilled you will be offered an alternative or given a full refund.

We accept payment by most major credit or debit cards. Payment will be debited from your account before the dispatch of your purchase.

We will acknowledge that your order has been received by sending an e-mail to the e-mail address you provide in your registration form.Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract.

Details of the purchase, details from the card and the PIN are sent through to RBS WorldPay. We identify the relevant card scheme (Visa, MasterCard etc.) and send the details through them to the bank or other institution that issued the card.

If the details can’t be verified, the payment is normally declined and the shopper or payee is asked to use another type of payment.

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.


Kinetik Medical Devices has taken great care to ensure prices are accurate. Prices may change over time. All prices include VAT where appropriate.


Kinetik Medical Devices Limited
Unit 3, Perrywood Business Park,
Honeycrock Lane,

Registered England 06778337


Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.


You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.


You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.


By submitting any material to us, you automatically grant Kinetik Medical Devices Ltd the royalty-free, perpetual, exclusive right and license to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed.

We advise that you never reveal any personal information about yourself or anyone else (telephone number, home address, business address, delivery address or email address or any other details that would allow you to be personally identified) other than for the purposes of opening and registering an account.


Account discount codes – Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. Kinetik Wellbeing reserves the right to fulfil or withold orders made with discount codes.


All Kinetik Medical Devices products bought online from our website from 01.01.2021 onwards are guaranteed for a period of 2 years* from the date of order confirmation, against mechanical and electrical defects. There are no user-serviceable parts inside the products. Any attempted repairs by unauthorised persons invalidates the warranty. This does not affect your statuary rights.

Products bought in NZ from Life Pharmacy and Unicem warranty is 3 years.

*Please note for purchases made online from our website prior to 01.01.2021 or purchased elsewhere the warranty period is only 1 year.


Our Price Match Promise means that if you find any of our devices at a lower advertised price elsewhere, we will match the price for you, subject to the following:

  • The product is identical to ours in brand, colour, size and model number
  •  The retailer is a national authorised stockist – this includes online & high-street retailers such as Amazon, Argos, ASDA, Boots, Chemist Direct, Cohens Chemist, Complete Care, Diabetes UK,  EMT Healthcare, Sainsburys, Superdrug, Tesco, Well Pharmacy, Williams Medical Supplies. Please contact Kinetik for further information.
  • The price may be online or in-store.
  • The item must be in stock and available for immediate purchase with the authorised stockist able to complete delivery within 2-3 days
  • It may take up to 48 hours to verify the price match, once verified your purchase must be made within 7 days.



We will ask you to submit the product description, the relevant authorised retailer’s name, the advertised product price, confirmation that the product is available for purchase now (for delivery within 2-3 days). If you are matching an online price then we recommend taking a screenshot as if the price or stock status changes we will not be able to match the price.


You agree to indemnify, defend and hold harmless Kinetik Medical Devices, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use on this website or your breach of the Terms and Conditions.


Please note that under Distance Selling Regulations you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the Products.

If you wish to exercise your right to cancel this contract after your order has already been dispatched, we will refund the original purchase price, provided that you have notified us in writing no longer than 7 working days after the day on which you receive the Products, and that you have taken reasonable care of the Products and not used them.

Please review our Refunds Policy below, which applies to all products purchased from


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

If you have any queries relating to these Terms and Conditions, please email our customer care team at

Refunds Policy

Every Kinetik Wellbeing product is created to the highest standards, however, if you find you have a faulty product you can return it. You can also return products that are not faulty, subject to exclusions.

Please ensure you read the following guidance prior to returning your Kinetik Medical product.


Faulty product can be returned to us within 12 months of purchase. We will review such returned products on an individual basis and provided the product is found to be faulty we will issue a like for like replacement. If the product is found not to be faulty we will return the product to you and reserve the right to charge you for packaging and post.

You can return your purchase to us in its original condition within 15 days of purchase as long as the product is returned unopened with seals, shrink-wrap and packaging intact. In this case your purchase will be credited in full.

Non Faulty Products cannot be returned other than as above. Because, Kinetik Wellbeing devices are personal care items and in the interest of personal hygiene we are unable to accept returns of non faulty product which has been opened.


You may return incorrect products sent to you as a result of our error for a full refund, including the return postage. Such products will not be credited unless they are returned with seals intact.

We outline below the steps you need to follow should you be want to return your product.

STEP 1 – Download the returns document
Click here to download the returns document. This will help you to provide us with the details that will make your return process as fast and simple as possible.

STEP 2 – Print and fill in the returns document
Print and fill in the document and return with your product. If you do not have a printer, please write all the required information on a piece of paper. Products returned without the required information may not be refunded.

STEP 3 – Prepare the package
Place your product into secure, protective packaging, ensuring the product is returned in the condition you received it.

In the package you will also need to include:

  • Proof of purchase
  • The printed returns document from Step 2.

STEP 4 – Send the packageWe highly recommend that you use a registered insured delivery service. This will allow you to keep track of your package.

The package should be sent to the following address:

Returns Department
Kinetik Medical Devices Limited
Unit 3, Perrywood Business Park,
Honeycrock Lane,

We will endeavour to resolve any return within 30 days of receipt.

Environmental Policy

Please find the Kinetik Wellbeing Environmental Policy below:

Environmental Policy