Contact Us

Please contact us if you need any help with your order or if you have any questions about our products and we’ll be delighted to help.

Contact Info

Address

Kinetik Medical Devices Limited Unit 3,
Perrywood Business Park
Honeycrock Lane
Salfords
Redhill
RH1 5DZ

Telephone

01483 937967

Email

customercare@kinetikwellbeing.com

New Zealand

Kinetik Wellbeing NZ 44
John Brian Drive
Redvale Auckland 0794

Tel: (09) 801 0627

CHAT with Us

Zendesk

Start an online chat now with our team at Zendesk.
Open: 9am – 5pm Monday – Friday.

Via social media

Twitter – @KinetikWB
Facebook – Kinetikwellbeing
Instagram – Kinetik_wellbeing

MESSAGE Us

Register your PRODUCT

Complete the Product Registration Form today to validate your 2 year warranty for all products bought directly online from us or your standard 1 year manufacturer warranty for Kinetik products bought elsewhere.

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.

Necessary

Always Enabled

Non-necessary

Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Cookie	Duration	Description
mailchimp_landing_site	1 month	The cookie is set by the email marketing service MailChimp.
__zlcmid	1 year	This cookie is used by Zendesk live chat and is used to store the live chat ID.

Performance

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Cookie	Duration	Description
_gat	1 minute	This cookies is installed by Google Universal Analytics to throttle the request rate to limit the colllection of data on high traffic sites.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie	Duration	Description
CONSENT	16 years 4 months 4 days 10 hours	These cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback.No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video.
_ga	2 years	This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gcl_au	3 months	This cookie is used by Google Analytics to understand user interaction with the website.
_gid	1 day	This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form.
_hjAbsoluteSessionInProgress	30 minutes	This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.
_hjFirstSeen	30 minutes	This is set by Hotjar to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.
_hjid	1 year	This cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
_hjIncludedInPageviewSample	2 minutes	This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit.
_hjTLDTest	session	This cookie in generated by HotJar and shows the length of the period at which a vendor can store and/or read certain data from your computer by using a cookie, a pixel, an API, cookieless tracking, or other resources.

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Cookie	Duration	Description
fr	3 months	The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.
IDE	1 year 24 days	Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
NID	6 months	This cookie is used to a profile based on user's interest and display personalized ads to the users.
test_cookie	15 minutes	This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies.
_fbp	3 months	This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Cookie	Duration	Description
cookielawinfo-checkbox-functional	1 year	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookies.js	session	No description available.
hustle_module_show_count-popup-6	1 month	Counts the amount of times a user has been on the site and if they have previously saved their pop up preferences.
m	2 years	No description available.
wooptpmReferrer	session	No description
wp_woocommerce_session_1269c5ce3f99eb5d9ddf8ed1bf3e06af	2 days	The cookie contains information identifying the customer and session expiration time pertaining to their online shopping experience. For guest shoppers this a randomly generated cryptographically strong ID.