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Glucose Meter – AG-607 – Troubleshooting

 

Use the table below to troubleshoot your device’s issue.

  • Blood Glucose Meter FAQ's

Is the Blood Glucose Monitoring System clinically validated?

The device is tested and approved to EN ISO 15197:2015 requirements. The device doesn’t require coding or set up, meaning it is ready to use immediately in the comfort of your own home.

How do I switch on the Blood Glucose Monitoring System?

To set up your monitor you hold down the ‘S’ button until the screen starts flashing. Set up the device according to the instruction manual and hold down ‘S’ to switch it off again. When you are ready to start taking readings there is no need to switch the device on. Simply insert the test strip containing your blood sample or control solution into the device, after which the device will count down from five before giving you your reading.

Can the Blood Glucose Monitoring System detect ketone levels?

The Kinetik Wellbeing Blood Glucose Monitoring System measures blood glucose levels only. However, the device will display a ketone warning (not actual ketone reading) when the glucose testing result is over 15mmol/L.

Is the Blood Glucose Monitoring System eligible for VAT relief?

As stated by gov.uk, if you’re disabled or have a long-term illness, you won’t be charged VAT on products designed or adapted for your own personal or domestic use. To complete our process for VAT relief you must fill in our VAT exemption form and we will send you a code that will remove VAT from your order.

How can I change the unit of measurement from mmol/L to mg/dL?

To change the unit of measurement, follow the steps below: Start with the monitor off. Press S for about 2 seconds to turn on meter. Press S to scroll through the year, month, day, time etc until you see the unit of measurement on screen. Press M to change unit of measurement. Press S to confirm.

Why doesn’t my blood glucose monitor give a reading?

  1. Test strip needs to be inserted when the glucose monitor is completely off
  2. The amount of blood – You need 0.7ml of blood
  3. Position of glucose monitor and test strip in relation to the blood sample. Please ensure that the glucose monitor and test strip are vertical. Only the very end of test strip needs to touch blood sample.

How can I ensure the readings are accurate?

Please ensure you are doing the following before each measurement:

  1. Washing hands
  2. Discarding the first drop of blood. Then squeezing for the ‘fresh’ blood underneath
  3. Using a new blood sample (from a new site) for each reading
  4. Using a new lancet
  5. Keeping your test strips in the vial they come in

Do the Test Strips have an expiry date?

Yes, the test strips are in date for 24 months from the date of production. You can check the expiry date of your Test Strips on the box that the test strips came in.

Are other Test Strips compatible with the Blood Glucose Monitoring Devices?

No. Our Blood Glucose Monitoring System is coded specifically to our Test Strips. Other brands of Test Strips aren’t compatible.

    • Bluetooth enabled
    • Backlit display
    • 5 sec measurement time
    • 1000 reading memory (mmol/L)
    • Suitable for pregnant women, neonates & anaemia patients
    • Pack includes: lancing device + 25 lancets + 25 test strip
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    • Easy to use
    • 5 sec test time
    • 1000 reading memory (mmol/L)
    • Suitable for pregnant women, neonates & anaemia patients
    • Pack includes: lancing device + 25 lancets + 25 test strips
    Add to basket

    • Easy to use
    • No coding required
    • For use with Blood Glucose Monitoring System (BG-710 & BG-710b)
     
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    • Easy to use
    • No coding required
    • For use with Blood Glucose Monitoring System (BG-710 & BG-710b)
     
    Add to basket

    • Easy to use
    • Check if your glucose monitor is accurate
    • 3 different concentrations
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    • 100 pack
    • For 1-month glucose monitoring
    • Hygienic, sterile and easy to use
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    • 200 pack
    • For 2-months of glucose monitoring
    • Hygienic, sterile and easy to use
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    • 300 pack
    • For 3-months of glucose monitoring
    • Hygienic, sterile and easy to use
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    • To prick the finger
    • Non-electrical
    • Easy to use
    • Insert lancets into this device
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    • Check if your glucose monitor is accurate
    • Easy to use
    • Compatible with the Kinetik Glucose Monitor
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    • Easy to use
    • No coding required
    • Class IIa medical device
    • Meets the highest standard of blood glucose testing: EN ISO 15197:2015
    Add to basket

    • Easy to use
    • No coding required
    • Class IIa medical device
    • Meets the highest standard of blood glucose testing: EN ISO 15197:2015
     
    Add to basket