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Smart Ear & Forehead Thermometer – JPD-FR-409 – Troubleshooting

 

Use the table below to troubleshoot your device’s issue.

 

  • Thermometer FAQ's

How do you use the inner ear thermometer correctly?

For children under 1 year of age, pull the ear straight back to ensure the ear canal is straight, then insert the probe into the ear canal to take a measurement. For children over 1 year of age, and adults, pull the ear back and up to straighten the ear canal and then insert the probe into the ear canal to take a measurement.

Do I have to use a probe cover?

Yes for the inner ear thermometers, the cover ensures the lens remains free from any contaminants while in use, this is important in order to maintain the accuracy of the readings. You MUST use a new probe cover for each reading.

How do you use the non-contact digital thermometer correctly?

Ensure the area of the forehead you choose to read from is clear from hair or water before taking a reading. Remove the cover and position the end of the thermometer 2-5cm from the skin surface. After pressing the scan button, you should have a reading within 1-2 seconds.

What does L mean on the thermometers?

Low temperature. Please ensure that you have removed the white protective cap covering the black lens. Please also ensure that you are fully inserting the thermometer into the ear as deeply as comfortable and removing after the measurement has been taken (indicated by a beep after pressing the SCAN button).

How do I ensure accurate readings from my IET2 or FR412 thermometer?

Ensure you are using non-rechargeable batteries. Ensure you insert the digital thermometer as deeply into the ear as is comfortable. When taking a measurement, please press and immediately release the SCAN button, once you hear the beep, you can then take the thermometer out of the ear. Ensure that there is no dirt/debris/scratches on the lens, we advise that customers wipe the lens with an alcoholic wipe.

How do I ensure accurate readings from my NCT2 or PT3 thermometer?

Wipe the lens with an alcoholic wipe. Ensure you are holding the thermometer 1-3cm away from forehead. Ensure you aren’t moving the thermometer until the reading has been taken. Ensure you are using non-rechargeable batteries.

How do I ensure accurate readings from my PG-IRT1603 thermometer?

If taking forehead measurement – ensure you are holding the thermometer 1-3cm away from forehead. Ensure you aren’t moving the thermometer until the reading has been taken. Ensure you are using non-rechargeable batteries. If taking ear measurement – ensure you insert the thermometer as deeply into the ear as is comfortable. When taking a measurement, please press and immediately release the SCAN button – once you hear the beep, you can then take the thermometer out of the ear. Ensure that there is no dirt/debris/scratches on the lens, we advise that customers wipe the lens with an alcoholic wipe.