FAQ

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What is the difference between systolic and diastolic pressure?

Your heart is just like a pump which works all the time to make the blood flow through all blood vessels. Blood pressure measures the force on the wall of the blood vessels caused by the pressure of the blood.
Systolic pressure is the pressure of the blood when your heart beats to pump blood out.
Diastolic pressure is the pressure of the blood when your heart rests in between beats. This reflects how strongly your arteries are resisting blood flow.

 

The only way to monitor your blood pressure is through regular checks. We are offering 15% off all of our Blood Pressure Monitors to our readers – just enter BP15 at the check out! Shop now

 

Does your Blood Pressure Monitor need calibration? Find out more here.

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When is the best time to test my blood pressure?

Blood pressure fluctuates constantly during the day. Its value in the daytime is higher than in the evening with the lowest level being at midnight. The pressure begins to rise again at 3:00am and reaches its highest level any time during the day – so it is impossible to get a consistent reading. For this reason, please take your measurements at the same time of day.
Relax for 10-20 minutes before taking a measurement and remain relaxed whilst measuring. Do not move or talk during measurement, as this will affect the accuracy.

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Do I need to test at the same time, every time?

We recommend that measurements are taken at the same time, under the same conditions and in the same position each time because of the way your blood pressure constantly fluctuates depending on the time of day. This will help you to keep a more accurate record over time and reduce any possible variances to your readings.

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What is the point of testing regularly?

Blood pressure can fluctuate since it responds to minute changes in the body. It is unusual for it to continuously remain at exactly the same value, which is why it is recommended that the blood pressure be determined based on an average of multiple measurements over time.
If you do experience a higher than normal reading one day, don’t panic as this can happen. Relax and take a break for at least 10 minutes before measuring your blood pressure again. Then you can compare it to your readings over time again. If there is any significant change we recommend you seek medical advice.

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What do different blood pressure readings mean?

The chart below shows you what different blood pressure readings mean. If the systolic and diastolic readings fall into different categories, the higher value should be taken for classification. For example if your reading was 161/98 you would be classified as having moderate hypertension.

 

Systolic measurement Diastolic measurement Your blood pressure category Advice for you
Under 100 Under 60 Hypotension Practice a healthy lifestyle.

Consult your GP if you have symptoms of low blood pressure e.g. fainting

100-120 60-80 Ideal Practice a healthy lifestyle.
120-129 80-84 Normal Practice a healthy lifestyle.
130-139 85-89 High normal Practice a healthy lifestyle.
140-159 90-99 Mild hypertension Practice a healthy lifestyle. Re-measure your blood pressure monthly over next 3 months. If high levels ( 140/90) persist (e.g. 2 high readings on 2 separate occasions) consult your GP
160-179 100-109 Moderate hypertension Practice a healthy lifestyle. Re-measure your blood pressure monthly over next 4 months. If high levels (160/100) persist (e.g. 2 high readings on 2 separate occasions) consult your GP.
180-219 110-119 Severe hypertension Re-measure your blood pressure in a few days. If the high levels of 180/110 persist, consult your GP as soon as possible.
Over 220 Over 120 Very severe hypertension

We recommend you see your Doctor or healthcare professional as soon as possible.

 

If your reading classifies you with any level of hypertension i.e. mild through to very severe, you should ask your doctor or pharmacist to assess you professionally at least once a year.

Low blood pressure (Hypotension) and high blood pressure (Hypertension) can only be diagnosed by a qualified healthcare professional, such as a doctor or pharmacist. If you have any concerns or questions, please contact your doctor or pharmacist.

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I want to keep a written record of my blood pressure readings for my GP to see. How can I do this?

You can download our blood pressure record table here and print as many times as you like.

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What can I do if I have high blood pressure?

The first thing you should do is seek advice from a medical professional such as your doctor. They are best placed to advise you how to manage your condition.

The best things you can do to promote healthy blood pressure are:

  • Lose weight if you need to
  • Exercise regularly
  • Eat a healthy diet
  • Reduce the amount of salt you eat
  • Cut back if you drink too much alcohol
  • Stop smoking
  • Cut down on caffeine

If you want more information about high blood pressure (hypertension) we recommend you take a look at NHS Choices.

If you have low blood pressure (hypotension), you can find out more from NHS Choices too.

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I have mislaid the User Guide for my Kinetik Blood Pressure Monitor, can I replace it?

Yes, simply click ‘Download user guide’ for your selected model below:

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How do I position the Fitness Tracker?

Place the Fitness Tracker on your arm and adjust straps so that it is comfortable. Ideally worn on the left arm just abovve the elbow where there is little or no body hair.

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When can I use it?

Whether using it all day to map your daily exercise or part of a fitness plan, the Kinetik Energy can be used in all of the following sporting scenarios:

  • Walking
  • Jogging, running
  • Interval & circuit training
  • Cycling (distance & speed would require GPS enabled device)
  • Non-contact sports e.g. tennis, squash, badminton, golf as long as the strap remains within working distance of the iPhone.

The strap is splash proof but not waterproof, so it can not be used from swimming.

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Why should the fitness Tracker be worn snugly?

This is so the light sensor on the underside of the unit is in contact with the skin.

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How does the sensor work?

It works by constantly measuring your pulse and transmitting in real time to the app on your smart phone or tablet. The sensor uses Bluetooth 4.0, so this is low energy and therefore will last for around 4 hours of continuous use.

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Do I need my smart phone or tablet nearby?

When exercising the sensor needs to have a clear line of sight to your smart device. This could mean having it in your pocket or on the other arm, next to your bike or treadmill or within a maximum range 25m (80ft).

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Why is it important to monitor my heart rate?

There are a number of reasons why monitoring heart rate can really benefit your exercise regime

  • Training with heart rate zones, provides a real-time, continuous, dynamic representation of your physiological response to different types of exercise
  • Helps prevent injury caused by overtraining and improper pacing
  • Assists in training efficiency & effectiveness by telling when you’re in or out of the Fat Burning Zone
  • Help develop the body’s ability to use fat as fuel
  • Allows individuals to effectively track their progress

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What is the EFT1 Fitness Tracker compatible with?

Requires iOS 6.0 or later.
Compatible with iPhone 4s, iPhone 5, iPhone 5c, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus
iPad Wi-Fi (3rd generation), iPad Wi-Fi + Cellular (3rd generation), iPad Wi-Fi (4th generation), iPad Wi-Fi + Cellular (4th generation)
iPad mini Wi-Fi, iPad mini Wi-Fi + Cellular
iPad Air, iPad Air Wi-Fi + Cellular
iPad mini 2, iPad mini 2 Wi-Fi + Cellular
iPad Air 2, iPad Air 2 Wi-Fi + Cellular
iPad mini 3, iPad mini 3 Wi-Fi + Cellular
iPad mini 4, iPad mini 4 Wi-Fi + Cellular
iPad Pro, iPad Pro Wi-Fi + Cellular
iPod touch (5th generation) and iPod touch (6th generation).
4.3 and up
Bluetooth LE capability

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Why won’t the Kinetik Energy record distance travelled or my speed when cycling or in my spinning class?

Kinetik Energy uses a 3D motions sensor to calculate these measures. As you arm does not move when cycling or spinning, it can not pick up this data. It will still record your heart rate and if you have GPS enabled, will record the route you have cycled too.

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I have lost my instructions, where can I find a replacement?

Simply click here to download user guide.

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How does TENS work?

TENS works by passing harmless electrical signals into the body from the pad. This relieves pain in two ways:

  • Firstly, it blocks the body’s pain signals which are normally transmitted from the area of damage through the nerve fibres to the brain – TENS interrupts these pain signals.
  • Secondly, TENS stimulates the body’s production of endorphins – its own natural painkillers.

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How often do I change the gel pad?

For Hygiene reasons, it is recommended that you replace the gel pad every 30 days.

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Where can I buy the replacement gel pads?

Click here to access our shop to buy additional pads for your Dual Channel device and click here to buy additional pads for your Period Pain reliever.

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Why consider digital pain relief?

Pain is a warning signal; we need these signals to tell us that something may be wrong with our body. Without it, we may not know that parts of our body might be damaged, thereby damaging them further. However, once we have identified damage, pain serves little purpose. In the case of chronic, regular pain it can significantly interfere with daily activities and the quality of life.

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What conditions can TENS help relieve?

Please ask your local pharmacist for advice about any specific condition.
TENS provides pain relief for a number of different pain conditions, including:

  • Back Pain
  • Sciatica
  • Sports strains and sprains
  • Almost all muscle related injuries

Use the Dual Channel TENS Digital Pain Reliever for at least 15 minutes a day, however, you may need to wear it for longer to initially gain pain relief. If you wear the unit for longer periods then check your skin where the gel pads have been placed to ensure your skin does not become sore.

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I have lost my instructions, what can I do?

Simply click ‘Download user guide’ for your selected model below:

Click here for Pain Relief.

How do you use the inner ear thermometer correctly?

For children under 1 year of age, pull the ear straight back to ensure the ear canal is straight, then insert the probe into the ear canal to take a measurement. For children over 1 year of age, and adults, pull the ear back and up to straighten the ear canal and then insert the probe into the ear canal to take a measurement.

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Do I have to use a probe cover?

Yes, the cover ensures the lens remains free from any contaminants while in use, this is important in order to maintain the accuracy of the readings. You MUST use a new probe cover for each reading.

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How do you use the non-contact thermometer correctly?

Ensure the area of the forehead you choose to read from is clear from hair or water before taking a reading. Remove the cover and position the end of the thermometer 2-5cm from the skin surface. After pressing the scan button, you should have a reading within 1-2 seconds.

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Should I press it on the skin?

No, this thermometer is designed to read and calculate the body temperature at a distance of 2-5cm from the skins surface.

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What is a normal temperature?

Body temperature varies depending on age, time of day and the ambient temperature. It is advisable to establish what the users’ normal temperature is.

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I have lost my instructions, what can I do?

Simply click ‘Download user guide’ for your selected model below:

Click here for Temperature.

How do I tell if the batteries need replacing?

When the battery power is low, the light on the ON/OFF button will flash to indicate that the battery should be replaced.

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How long does each treatment take?

One treatment cycle lasts for approximately three minutes. The unit will automatically turn off after the treatment cycle is over. If you need to turn the unit off during treatment, press the ON/OFF button.

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How often can I use my Allergy Reliever?

The Kinetik Allergy Reliever can be used three to four times per day, allowing five to six hours between each treatment.

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Is the Allergy Reliever waterproof?

No, the Allergy Reliever is not waterproof. Do not clean with any liquid cleaner. To clean the unit, use a damp cloth to wipe the surface. Do not allow any liquid to enter the main unit.

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Can I use other manufacturer’s probes with my Allergy Reliever?

Only use Kinetik brand probes and cables with this device. Using non-approved replacement parts may damage the unit and void the warranty.

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I have lost my instructions, what can I do?

Simply click ‘Download user guide’ for your selected model below:

Click here for Allergy Relief.

When does a Blood Pressure Monitor need calibrating?

Blood Pressure Monitors that are used at least 5 times a day have to be calibrated once a year and this particularly applies to Health Care Practitioners. In the case of home use, it is recommended that these monitor are re-calibrated every 2-3 years. Calibration isn’t cheap and we have found a way to subsidise those costs and reduce the waiting time that customers face.

All you need to do is send your old device to:
  • Kinetik Wellbeing; Calibration Trade-in; Medicity; Thane Road; Nottingham; NG90 6BH – Please enclose your name, address, email and telephone number.
We will then email you a personal code for the 20% discount to use on our website against any of our new pre-calibrated Blood Pressure Monitors. Not only that, but we will ship the device for free to any UK address.   If you have more than one device to trade in, please let us know.

Click here for Calibration.

How do I switch on the Blood Glucose Monitoring System?

To set up your monitor you hold down the ‘S’ button until the screen starts flashing. Set up the device according to the instruction manual and hold down ‘S’ to switch it off again. When you are ready to start taking readings there is no need to switch the device on. Simply insert the test strip containing your blood sample or control solution into the device, after which the device will count down from five before giving you your reading.

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Can the Blood Glucose Monitoring System detect ketone levels?

The Kinetik Wellbeing Blood Pressure Monitoring System measures blood glucose levels only. However, the device will display a ketone warning (not actual ketone reading) if ketone levels are too high and the user should get levels checked by their GP.

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Do the Test Strips have an expiry date?

Yes, the test strips are in date for 24 months from production. You can check the expiry date of your Test Strips on the gift box that the test Strips came in.

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Are other Test Strips compatible with the Blood Glucose Monitoring Devices?

No. Our Blood Glucose Monitoring System is coded specifically to our Test Strips. Other brands of Test Strips aren’t compatible.

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Is the Blood Glucose Monitoring System clinically validated?

The device is tested and approved to EN ISO 15197:2015 requirements. The device doesn’t require coding or set up, meaning it is ready to use immediately in the comfort of your own home.

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Is the Blood Glucose Monitoring System eligible for VAT relief?

As stated by gov.uk, if you’re disabled or have a long-term illness, you won’t be charged VAT on products designed or adapted for your own personal or domestic use. To complete our process for VAT relief you must fill in our VAT exemption form and we will send you a code that will remove VAT from your order.

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I have misplaced the manual for my Blood Glucose Monitoring System. Is there an online version?

Yes, you can view the user manual here: Diabetes Care Manual

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What is better to use with my nebuliser set, a mouthpiece or a mask?

Our Compressor Nebuliser comes with both and it is entirely up to you to choose whether to take your medication with the mouthpiece or mask depending on which suits your needs best. Our product comes with a child and adult mask as a mask can often suit children more than the mouthpiece.

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Which medications can be nebulised?

Always follow your physician’s advice on what medication is suitable for inhalation. He or she will prescribe the right medications and dosage that you need. Your pharmacist can also answer questions about your medications.

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What is the difference between a mesh nebuliser and a compressor nebuliser?

All nebulisers are devices that convert liquid medicine into aerosol droplets that can be easily inhaled through a mouthpiece or mask. The difference is in the technique that is used to convert the medicine into aerosol droplets. A compressor nebuliser uses compressed air to create the aerosol.

A mesh nebuliser uses a vibrating element oscillating at high frequency to push medication through fine holes in the mesh, generating aerosol droplets.

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How long does each course of medication take to inhale with the Compressor Nebuliser?

A course of medication should take around 10-15 minutes.

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Is the Compressor Nebuliser eligible for VAT relief?

As stated by gov.uk, if you’re disabled or have a long-term illness, you won’t be charged VAT on products designed or adapted for your own personal or domestic use. To complete our process for VAT relief you must fill in our VAT exemption form and we will send you a code that will remove VAT from your order.

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I have misplaced the manual for my Compressor Nebuliser. Is there an online version?

Yes, you can view the user manual here: Respiratory Therapy Manual

Click here for Respiratory Therapy

Who are Caros?

Our AT100 is manufactured by Kinetik Wellbeing. We have partnered with a software and app platform called Caros Connect to deliver the software element of the product (i.e. a platform for users to monitor their data). The product can be used either as a standalone tracker (which records 7 days of information) or as a tracker with the information paired with a mobile device using Caros’ platform (Kinetik Health App by Caros).

What data does Caros Collect?

When creating your profile, you input your name, address, email, date of birth, ethnicity, and gender. To use various Caros features (for example, in the medication reminder function) you have the option to include your medications, and any medical conditions you may be aware that you have.To create the graphs in your on-line profile, we collect readings from devices you use with the Caros system. You can store readings from devices that you buy from us (integrated with our app), and you can input readings manually to your Caros profile, from devices that are not integrated with the Caros app. You will be asked to give a password in order to access your account. The app will detect your phone’s make, model and operating system.

Where do you store my data?

Caros is a UK company and complies with the data storage and management regulations for the UK and the EU. The data in your online profile is stored on servers in the EU, complying with the EU’s data security policies. Please note, the readings from your devices are temporarily stored on your smartphone, until they are uploaded to the online profile. You can choose whether to do this automatically, or manually.We have SSL encryption on the databases and your data is encrypted when it is transmitted from your smartphone to your web profile.

Does Caros store my medical records?

No – Caros neither asks for nor stores any type of health records on the Caros systems. Any information you add to your profile is purely for your own use and may or may not be correct.

Is the Caros system a medical device?

No, Caros is not a medical device, nor is it certified to be one. It must not be used to replace, or form, any part of a medical treatment regimen that has been suggested or prescribed by a healthcare professional.

What is the intended use of the Caros system?

The Caros system has been designed with the intention to be a lifestyle improvement aid. The devices, smartphone app and web profile are neither marketed, described nor designed for use in clinical settings of any sort. The system should only be used to help the User make changes to their lifestyle that could result in better quality of life and improved well-being. The system is not intended as a component of any kind of medical or clinical treatment prescribed by qualified medical professionals, and should not be used as such.

How do I remove or delete my data?

If you would like your Caros Account to be closed, your personal information will be permanently deleted within 7 days. We will retain your information for as long as is necessary to fulfil any of the services we provide or to comply with applicable legislation, regulatory requests and relevant orders from competent courts.

My Activity Tracker isn’t working.

We are aware that some of our customers are having an issue with our Kinetik Health App.

This is a technical issue which we are investigating. Don’t worry, we should have you up and running shortly! In the meantime, if you would like an alternative app to use, please download the MedM Health App available on Android or the Appstore.

Download this link for a quick start guide – AT100 Quick Start Guide

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