FAQ

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What is the difference between systolic and diastolic pressure?

Your heart is just like a pump which works all the time to make the blood flow through all blood vessels. Blood pressure measures the force on the wall of the blood vessels caused by the pressure of the blood.
Systolic pressure is the pressure of the blood when your heart beats to pump blood out.
Diastolic pressure is the pressure of the blood when your heart rests in between beats. This reflects how strongly your arteries are resisting blood flow.

When is the best time to test my blood pressure?

Blood pressure fluctuates constantly during the day. Its value in the daytime is higher than in the evening with the lowest level being at midnight. The pressure begins to rise again at 3:00am and reaches its highest level any time during the day – so it is impossible to get a consistent reading. For this reason, please take your measurements at the same time of day.
Relax for 10-20 minutes before taking a measurement and remain relaxed whilst measuring. Do not move or talk during measurement, as this will affect the accuracy.

Do I need to test at the same time, every time?

We recommend that measurements are taken at the same time, under the same conditions and in the same position each time because of the way your blood pressure constantly fluctuates depending on the time of day. This will help you to keep a more accurate record over time and reduce any possible variances to your readings.

What is the point of testing regularly?

Blood pressure can fluctuate since it responds to minute changes in the body. It is unusual for it to continuously remain at exactly the same value, which is why it is recommended that the blood pressure be determined based on an average of multiple measurements over time.
If you do experience a higher than normal reading one day, don’t panic as this can happen. Relax and take a break for at least 10 minutes before measuring your blood pressure again. Then you can compare it to your readings over time again. If there is any significant change we recommend you seek medical advice.

What do different blood pressure readings mean?

The chart below shows you what different blood pressure readings mean. If the systolic and diastolic readings fall into different categories, the higher value should be taken for classification. For example if your reading was 161/98 you would be classified as having moderate hypertension.

 

Systolic measurement Diastolic measurement Your blood pressure category Advice for you
Under 100 Under 60 Hypotension Practice a healthy lifestyle.

Consult your GP if you have symptoms of low blood pressure e.g. fainting

100-120 60-80 Ideal Practice a healthy lifestyle.
120-129 80-84 Normal Practice a healthy lifestyle.
130-139 85-89 High normal Practice a healthy lifestyle.
140-159 90-99 Mild hypertension Practice a healthy lifestyle. Re-measure your blood pressure monthly over next 3 months. If high levels ( 140/90) persist (e.g. 2 high readings on 2 separate occasions) consult your GP
160-179 100-109 Moderate hypertension Practice a healthy lifestyle. Re-measure your blood pressure monthly over next 4 months. If high levels (160/100) persist (e.g. 2 high readings on 2 separate occasions) consult your GP.
180-219 110-119 Severe hypertension Re-measure your blood pressure in a few days. If the high levels of 180/110 persist, consult your GP as soon as possible.
Over 220 Over 120 Very severe hypertension

We recommend you see your Doctor or healthcare professional as soon as possible.

 

If your reading classifies you with any level of hypertension i.e. mild through to very severe, you should ask your doctor or pharmacist to assess you professionally at least once a year.

Low blood pressure (Hypotension) and high blood pressure (Hypertension) can only be diagnosed by a qualified healthcare professional, such as a doctor or pharmacist. If you have any concerns or questions, please contact your doctor or pharmacist.

I want to keep a written record of my blood pressure readings for my GP to see. How can I do this?

You can download our blood pressure record table here and print as many times as you like.

What can I do if I have high blood pressure?

The first thing you should do is seek advice from a medical professional such as your doctor. They are best placed to advise you how to manage your condition.

The best things you can do to promote healthy blood pressure are:

  • Lose weight if you need to
  • Exercise regularly
  • Eat a healthy diet
  • Reduce the amount of salt you eat
  • Cut back if you drink too much alcohol
  • Stop smoking
  • Cut down on caffeine

If you want more information about high blood pressure (hypertension) we recommend you take a look at NHS Choices.

If you have low blood pressure (hypotension), you can find out more from NHS Choices too.

I have mislaid the User Guide for my Kinetik Blood Pressure Monitor, can I replace it?

Yes, simply click ‘Download user guide’ for your selected model below:

How do I position the Fitness Tracker?

Place the Fitness Tracker on your arm and adjust straps so that it is comfortable. Ideally worn on the left arm just abovve the elbow where there is little or no body hair.

When can I use it?

Whether using it all day to map your daily exercise or part of a fitness plan, the Kinetik Energy can be used in all of the following sporting scenarios:

  • Walking
  • Jogging, running
  • Interval & circuit training
  • Cycling (distance & speed would require GPS enabled device)
  • Non-contact sports e.g. tennis, squash, badminton, golf as long as the strap remains within working distance of the iPhone.

The strap is splash proof but not waterproof, so it can not be used from swimming.

Why should the fitness Tracker be worn snugly?

This is so the light sensor on the underside of the unit is in contact with the skin.

How does the sensor work?

It works by constantly measuring your pulse and transmitting in real time to the app on your smart phone or tablet. The sensor uses Bluetooth 4.0, so this is low energy and therefore will last for around 4 hours of continuous use.

Do I need my smart phone or tablet nearby?

When exercising the sensor needs to have a clear line of sight to your smart device. This could mean having it in your pocket or on the other arm, next to your bike or treadmill or within a maximum range 25m (80ft).

Why is it important to monitor my heart rate?

There are a number of reasons why monitoring heart rate can really benefit your exercise regime

  • Training with heart rate zones, provides a real-time, continuous, dynamic representation of your physiological response to different types of exercise
  • Helps prevent injury caused by overtraining and improper pacing
  • Assists in training efficiency & effectiveness by telling when you’re in or out of the Fat Burning Zone
  • Help develop the body’s ability to use fat as fuel
  • Allows individuals to effectively track their progress

What is the EFT1 Fitness Tracker compatible with?

Requires iOS 6.0 or later.
Compatible with iPhone 4s, iPhone 5, iPhone 5c, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus
iPad Wi-Fi (3rd generation), iPad Wi-Fi + Cellular (3rd generation), iPad Wi-Fi (4th generation), iPad Wi-Fi + Cellular (4th generation)
iPad mini Wi-Fi, iPad mini Wi-Fi + Cellular
iPad Air, iPad Air Wi-Fi + Cellular
iPad mini 2, iPad mini 2 Wi-Fi + Cellular
iPad Air 2, iPad Air 2 Wi-Fi + Cellular
iPad mini 3, iPad mini 3 Wi-Fi + Cellular
iPad mini 4, iPad mini 4 Wi-Fi + Cellular
iPad Pro, iPad Pro Wi-Fi + Cellular
iPod touch (5th generation) and iPod touch (6th generation).
4.3 and up
Bluetooth LE capability

Why won’t the Kinetik Energy record distance travelled or my speed when cycling or in my spinning class?

Kinetik Energy uses a 3D motions sensor to calculate these measures. As you arm does not move when cycling or spinning, it can not pick up this data. It will still record your heart rate and if you have GPS enabled, will record the route you have cycled too.

I have lost my instructions, where can I find a replacement?

Simply click here to download user guide

How does TENS work?

TENS works by passing harmless electrical signals into the body from the pad. This relieves pain in two ways:

  • Firstly, it blocks the body’s pain signals which are normally transmitted from the area of damage through the nerve fibres to the brain – TENS interrupts these pain signals.
  • Secondly, TENS stimulates the body’s production of endorphins – its own natural painkillers.

How often do I change the gel pad?

For Hygiene reasons, it is recommended that you replace the gel pad every 30 days.

Where can I buy the replacement gel pads?

Click here to access our shop to buy additional pads for your Dual Channel device and click here to buy additional pads for your Period Pain reliever.

Why consider digital pain relief?

Pain is a warning signal; we need these signals to tell us that something may be wrong with our body. Without it, we may not know that parts of our body might be damaged, thereby damaging them further. However, once we have identified damage, pain serves little purpose. In the case of chronic, regular pain it can significantly interfere with daily activities and the quality of life.

What conditions can TENS help relieve?

Please ask your local pharmacist for advice about any specific condition.
TENS provides pain relief for a number of different pain conditions, including:

  • Back Pain
  • Sciatica
  • Sports strains and sprains
  • Almost all muscle related injuries

Use the Dual Channel TENS Digital Pain Reliever for at least 15 minutes a day, however, you may need to wear it for longer to initially gain pain relief. If you wear the unit for longer periods then check your skin where the gel pads have been placed to ensure your skin does not become sore.

I have lost my instructions, what can I do?

Simply click ‘Download user guide’ for your selected model below:

How do you use the inner ear thermometer correctly?

For children under 1 year of age, pull the ear straight back to ensure the ear canal is straight, then insert the probe into the ear canal to take a measurement. For children over 1 year of age, and adults, pull the ear back and up to straighten the ear canal and then insert the probe into the ear canal to take a measurement.

Do I have to use a probe cover?

Yes, the cover ensures the lens remains free from any contaminants while in use, this is important in order to maintain the accuracy of the readings. You MUST use a new probe cover for each reading.

How do you use the non-contact thermometer correctly?

Ensure the area of the forehead you choose to read from is clear from hair or water before taking a reading. Remove the cover and position the end of the thermometer 2-5cm from the skin surface. After pressing the scan button, you should have a reading within 1-2 seconds.

Should I press it on the skin?

No, this thermometer is designed to read and calculate the body temperature at a distance of 2-5cm from the skins surface.

What is a normal temperature?

Body temperature varies depending on age, time of day and the ambient temperature. It is advisable to establish what the users’ normal temperature is.

I have lost my instructions, what can I do?

Simply click ‘Download user guide’ for your selected model below:

How do I tell if the batteries need replacing?

When the battery power is low, the light on the ON/OFF button will flash to indicate that the battery should be replaced.

How long does each treatment take?

One treatment cycle lasts for approximately three minutes. The unit will automatically turn off after the treatment cycle is over. If you need to turn the unit off during treatment, press the ON/OFF button.

How often can I use my Allergy Reliever?

The Kinetik Allergy Reliever can be used three to four times per day, allowing five to six hours between each treatment.

Is the Allergy Reliever waterproof?

No, the Allergy Reliever is not waterproof. Do not clean with any liquid cleaner. To clean the unit, use a damp cloth to wipe the surface. Do not allow any liquid to enter the main unit.

Can I use other manufacturer’s probes with my Allergy Reliever?

Only use Kinetik brand probes and cables with this device. Using non-approved replacement parts may damage the unit and void the warranty.

I have lost my instructions, what can I do?

Simply click ‘Download user guide’ for your selected model below:

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