FAQ

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What is the difference between systolic and diastolic pressure?

Your heart is just like a pump which works all the time to make the blood flow through all blood vessels. Blood pressure measures the force on the wall of the blood vessels caused by the pressure of the blood.
Systolic pressure is the pressure of the blood when your heart beats to pump blood out.
Diastolic pressure is the pressure of the blood when your heart rests in between beats. This reflects how strongly your arteries are resisting blood flow.

Does your Blood Pressure Monitor need calibration? Find out more here.

Click here to view our Blood Pressure Monitors.

When is the best time to test my blood pressure?

Blood pressure fluctuates constantly during the day. Its value in the daytime is higher than in the evening with the lowest level being at midnight. The pressure begins to rise again at 3:00am and reaches its highest level any time during the day – so it is impossible to get a consistent reading. For this reason, please take your measurements at the same time of day.
Relax for 10-20 minutes before taking a measurement and remain relaxed whilst measuring. Do not move or talk during measurement, as this will affect the accuracy.

Click here to view our Blood Pressure Monitors.

Do I need to test at the same time, every time?

It is important to remember that your blood pressure is constantly changing and can vary massively over 24 hours. Therefore we recommend that you take readings at the same time each day – for example, 11am, 2pm and 6pm – then after 5 days you can look at the results, average them out and get a more accurate picture of what your blood pressure is, on average, at that time of day. While the devices can be used to give you an ‘on the spot’ reading of your current pressure, it is highly unlikely you will ever get the same reading twice when measuring subsequently.

Click here to view our Blood Pressure Monitors.

What is the point of testing regularly?

Blood pressure can fluctuate since it responds to minute changes in the body. It is unusual for it to continuously remain at exactly the same value, which is why it is recommended that the blood pressure be determined based on an average of multiple measurements over time.
If you do experience a higher than normal reading one day, don’t panic as this can happen. Relax and take a break for at least 10 minutes before measuring your blood pressure again. Then you can compare it to your readings over time again. If there is any significant change we recommend you seek medical advice.

Click here to view our Blood Pressure Monitors.

What do different blood pressure readings mean?

The chart below shows you what different blood pressure readings mean. If the systolic and diastolic readings fall into different categories, the higher value should be taken for classification. For example if your reading was 161/98 you would be classified as having moderate hypertension.

 

Systolic measurement Diastolic measurement Your blood pressure category Advice for you
Under 100 Under 60 Hypotension Practice a healthy lifestyle.

Consult your GP if you have symptoms of low blood pressure e.g. fainting

100-120 60-80 Ideal Practice a healthy lifestyle.
120-129 80-84 Normal Practice a healthy lifestyle.
130-139 85-89 High normal Practice a healthy lifestyle.
140-159 90-99 Mild hypertension Practice a healthy lifestyle. Re-measure your blood pressure monthly over next 3 months. If high levels ( 140/90) persist (e.g. 2 high readings on 2 separate occasions) consult your GP
160-179 100-109 Moderate hypertension Practice a healthy lifestyle. Re-measure your blood pressure monthly over next 4 months. If high levels (160/100) persist (e.g. 2 high readings on 2 separate occasions) consult your GP.
180-219 110-119 Severe hypertension Re-measure your blood pressure in a few days. If the high levels of 180/110 persist, consult your GP as soon as possible.
Over 220 Over 120 Very severe hypertension

We recommend you see your Doctor or healthcare professional as soon as possible.

 

If your reading classifies you with any level of hypertension i.e. mild through to very severe, you should ask your doctor or pharmacist to assess you professionally at least once a year.

Low blood pressure (Hypotension) and high blood pressure (Hypertension) can only be diagnosed by a qualified healthcare professional, such as a doctor or pharmacist. If you have any concerns or questions, please contact your doctor or pharmacist.

Click here to view our Blood Pressure Monitors.

I want to keep a written record of my blood pressure readings for my GP to see. How can I do this?

You can download our blood pressure record table here and print as many times as you like.

Click here to view our Blood Pressure Monitors.

What can I do if I have high blood pressure?

The first thing you should do is seek advice from a medical professional such as your doctor. They are best placed to advise you how to manage your condition.

The best things you can do to promote healthy blood pressure are:

  • Lose weight if you need to
  • Exercise regularly
  • Eat a healthy diet
  • Reduce the amount of salt you eat
  • Cut back if you drink too much alcohol
  • Stop smoking
  • Cut down on caffeine

If you want more information about high blood pressure (hypertension) we recommend you take a look at NHS Choices.

If you have low blood pressure (hypotension), you can find out more from NHS Choices too.

Click here to view our Blood Pressure Monitors.

How do I position the Fitness Tracker?

Place the Fitness Tracker on your arm and adjust straps so that it is comfortable. Ideally worn on the left arm just abovve the elbow where there is little or no body hair.

Click here to view our Fitness Devices.

When can I use it?

Whether using it all day to map your daily exercise or part of a fitness plan, the Kinetik Energy can be used in all of the following sporting scenarios:

  • Walking
  • Jogging, running
  • Interval & circuit training
  • Cycling (distance & speed would require GPS enabled device)
  • Non-contact sports e.g. tennis, squash, badminton, golf as long as the strap remains within working distance of the iPhone.

The strap is splash proof but not waterproof, so it can not be used from swimming.

Click here to view our Fitness Devices.

Why should the fitness tracker be worn snugly?

To ensure the light sensor on the underside of the unit is in contact with the skin.

Click here to view our Fitness Devices.

How does the sensor work?

It works by constantly measuring your pulse and transmitting in real time to the app on your smart phone or tablet. The sensor uses Bluetooth 4.0, so this is low energy and therefore will last for around 4 hours of continuous use.

Click here to view our Fitness Devices.

Do I need my smart phone or tablet nearby?

When exercising the sensor needs to have a clear line of sight to your smart device. This could mean having it in your pocket or on the other arm, next to your bike or treadmill or within a maximum range 25m (80ft).

Click here to view our Fitness Devices.

What is the EFT1 Fitness Tracker compatible with?

Requires iOS 6.0 or later.
Compatible with iPhone 4s, iPhone 5, iPhone 5c, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus
iPad Wi-Fi (3rd generation), iPad Wi-Fi + Cellular (3rd generation), iPad Wi-Fi (4th generation), iPad Wi-Fi + Cellular (4th generation)
iPad mini Wi-Fi, iPad mini Wi-Fi + Cellular
iPad Air, iPad Air Wi-Fi + Cellular
iPad mini 2, iPad mini 2 Wi-Fi + Cellular
iPad Air 2, iPad Air 2 Wi-Fi + Cellular
iPad mini 3, iPad mini 3 Wi-Fi + Cellular
iPad mini 4, iPad mini 4 Wi-Fi + Cellular
iPad Pro, iPad Pro Wi-Fi + Cellular
iPod touch (5th generation) and iPod touch (6th generation).
4.3 and up
Bluetooth LE capability

Click here to view our Fitness Devices.

Why won’t the Kinetik Energy record distance travelled or my speed when cycling or in my spinning class?

Kinetik Energy uses a 3D motions sensor to calculate these measures. As you arm does not move when cycling or spinning, it can not pick up this data. It will still record your heart rate and if you have GPS enabled, will record the route you have cycled too.

Click here for Fitness.

How does TENS work?

TENS works by passing harmless electrical signals into the body from the pad. This relieves pain in two ways:

  • Firstly, it blocks the body’s pain signals which are normally transmitted from the area of damage through the nerve fibres to the brain – TENS interrupts these pain signals.
  • Secondly, TENS stimulates the body’s production of endorphins – its own natural painkillers.

Click here to view our TENS Devices.

How often should I change the gel pad?

For Hygiene reasons, it is recommended that you replace the gel pad every 30 days.

Click here to view our TENS Devices.

Where can I buy the replacement gel pads?

Click here to view our TENS Devices page where you can order replacement pads.

Why consider digital pain relief?

Pain is a warning signal; we need these signals to tell us that something may be wrong with our body. Without it, we may not know that parts of our body might be damaged, thereby damaging them further. However, once we have identified damage, pain serves little purpose. In the case of chronic, regular pain it can significantly interfere with daily activities and the quality of life.

Click here to view our TENS Devices.

What conditions can TENS help relieve?

Please ask your local pharmacist for advice about any specific condition.
TENS provides pain relief for a number of different pain conditions, including:

  • Back Pain
  • Sciatica
  • Sports strains and sprains
  • Almost all muscle related injuries

Use the Dual Channel TENS Digital Pain Reliever for at least 15 minutes a day, however, you may need to wear it for longer to initially gain pain relief. If you wear the unit for longer periods then check your skin where the gel pads have been placed to ensure your skin does not become sore.

Click here to view our TENS Devices.

How do you use the inner ear thermometer correctly?

For children under 1 year of age, pull the ear straight back to ensure the ear canal is straight, then insert the probe into the ear canal to take a measurement. For children over 1 year of age, and adults, pull the ear back and up to straighten the ear canal and then insert the probe into the ear canal to take a measurement.

Click here to view our full range of thermometers.

Do I have to use a probe cover?

Yes for the inner ear thermometers, the cover ensures the lens remains free from any contaminants while in use, this is important in order to maintain the accuracy of the readings. You MUST use a new probe cover for each reading.

Click here to view our Thermometers.

How do you use the non-contact thermometer correctly?

Ensure the area of the forehead you choose to read from is clear from hair or water before taking a reading. Remove the cover and position the end of the thermometer 2-5cm from the skin surface. After pressing the scan button, you should have a reading within 1-2 seconds.

Click here to view our Thermometers.

How do I tell if the batteries need replacing?

When the battery power is low, the light on the ON/OFF button will flash to indicate that the battery should be replaced.

Click here for Allergy Relief.

How long does each treatment take?

One treatment cycle lasts for approximately three minutes. The unit will automatically turn off after the treatment cycle is over. If you need to turn the unit off during treatment, press the ON/OFF button.

Click here for Allergy Relief.

How often can I use my Allergy Reliever?

The Kinetik Allergy Reliever can be used three to four times per day, allowing five to six hours between each treatment.

Click here for Allergy Relief.

Is the Allergy Reliever waterproof?

No, the Allergy Reliever is not waterproof. Do not clean with any liquid cleaner. To clean the unit, use a damp cloth to wipe the surface. Do not allow any liquid to enter the main unit.

Click here for Allergy Relief.

Can I use other manufacturer’s probes with my Allergy Reliever?

Only use Kinetik brand probes and cables with this device. Using non-approved replacement parts may damage the unit and void the warranty.

Click here to buy your replacement nose probes today.

When does a Blood Pressure Monitor need calibrating?

Blood Pressure Monitors that are used at least 5 times a day have to be calibrated once a year and this particularly applies to Health Care Practitioners. In the case of home use, it is recommended that these monitor are re-calibrated every 2-3 years. Calibration isn’t cheap and we have found a way to subsidise those costs and reduce the waiting time that customers face.

All you need to do is send your old device to:
  • Kinetik Wellbeing; Calibration Trade-in; Unit 3 Perrywood Business Park, Honeycrock Ln, Salfords, Redhill RH1 5DZ – Please enclose your name, address, email and telephone number.
We will then email you a personal code for the 20% discount to use on our website against any of our new pre-calibrated Blood Pressure Monitors. Not only that, but we will ship the device for free to any UK address.   If you have more than one device to trade in, please let us know.

Click here for Calibration.

How do I switch on the Blood Glucose Monitoring System?

To set up your monitor you hold down the ‘S’ button until the screen starts flashing. Set up the device according to the instruction manual and hold down ‘S’ to switch it off again. When you are ready to start taking readings there is no need to switch the device on. Simply insert the test strip containing your blood sample or control solution into the device, after which the device will count down from five before giving you your reading.

Click here to view our Blood Glucose Monitors.

Can the Blood Glucose Monitoring System detect ketone levels?

The Kinetik Wellbeing Blood Glucose Monitoring System measures blood glucose levels only. However, the device will display a ketone warning (not actual ketone reading) when the glucose testing result is over 15mmol/L.

Click here to view our Blood Glucose Monitors.

Do the Test Strips have an expiry date?

Yes, the test strips are in date for 24 months from production. You can check the expiry date of your Test Strips on the gift box that the test Strips came in.

Click here to view our Blood Glucose Monitors.

Are other Test Strips compatible with the Blood Glucose Monitoring Devices?

No. Our Blood Glucose Monitoring System is coded specifically to our Test Strips. Other brands of Test Strips aren’t compatible.

Click here to view our Blood Glucose Monitors.

Is the Blood Glucose Monitoring System clinically validated?

The device is tested and approved to EN ISO 15197:2015 requirements. The device doesn’t require coding or set up, meaning it is ready to use immediately in the comfort of your own home.

Click here to view our Blood Glucose Monitors.

Is the Blood Glucose Monitoring System eligible for VAT relief?

As stated by gov.uk, if you’re disabled or have a long-term illness, you won’t be charged VAT on products designed or adapted for your own personal or domestic use. To complete our process for VAT relief you must fill in our VAT exemption form and we will send you a code that will remove VAT from your order.

Click here for Diabetes Care.

What is better to use with my nebuliser set, a mouthpiece or a mask?

Our Compressor Nebuliser comes with both and it is entirely up to you to choose whether to take your medication with the mouthpiece or mask depending on which suits your needs best. Our product comes with a child and adult mask as a mask can often suit children more than the mouthpiece.

Click here to view our Respiratory Devices.

Which medications can be nebulised?

Always follow your physician’s advice on what medication is suitable for inhalation. He or she will prescribe the right medications and dosage that you need. Your pharmacist can also answer questions about your medications.

Click here to view our Respiratory Devices.

What is the difference between a mesh nebuliser and a compressor nebuliser?

All nebulisers are devices that convert liquid medicine into aerosol droplets that can be easily inhaled through a mouthpiece or mask. The difference is in the technique that is used to convert the medicine into aerosol droplets. A compressor nebuliser uses compressed air to create the aerosol.

A mesh nebuliser uses a vibrating element oscillating at high frequency to push medication through fine holes in the mesh, generating aerosol droplets.

Click here to view our Respiratory Devices.

How long does each course of medication take to inhale with the Compressor Nebuliser?

A course of medication should take around 10-15 minutes.

Click here to view our Respiratory Devices.

Is the Compressor Nebuliser eligible for VAT relief?

As stated by gov.uk, if you’re disabled or have a long-term illness, you won’t be charged VAT on products designed or adapted for your own personal or domestic use. To complete our process for VAT relief you must fill in our VAT exemption form and we will send you a code that will remove VAT from your order.

Click here to view our Respiratory Devices.

Who are Caros?

Our AT100 is manufactured by Kinetik Wellbeing. We have partnered with a software and app platform called Caros Connect to deliver the software element of the product (i.e. a platform for users to monitor their data). The product can be used either as a standalone tracker (which records 7 days of information) or as a tracker with the information paired with a mobile device using Caros’ platform (Kinetik Health App by Caros).

Click here to view our Fitness Devices.

What data does Caros Collect?

When creating your profile, you input your name, address, email, date of birth, ethnicity, and gender. To use various Caros features (for example, in the medication reminder function) you have the option to include your medications, and any medical conditions you may be aware that you have.To create the graphs in your on-line profile, we collect readings from devices you use with the Caros system. You can store readings from devices that you buy from us (integrated with our app), and you can input readings manually to your Caros profile, from devices that are not integrated with the Caros app. You will be asked to give a password in order to access your account. The app will detect your phone’s make, model and operating system.

Click here to view our Fitness Devices.

Where do you store my data?

Caros is a UK company and complies with the data storage and management regulations for the UK and the EU. The data in your online profile is stored on servers in the EU, complying with the EU’s data security policies. Please note, the readings from your devices are temporarily stored on your smartphone, until they are uploaded to the online profile. You can choose whether to do this automatically, or manually.We have SSL encryption on the databases and your data is encrypted when it is transmitted from your smartphone to your web profile.

Does Caros store my medical records?

No – Caros neither asks for nor stores any type of health records on the Caros systems. Any information you add to your profile is purely for your own use and may or may not be correct.

Click here to view our Fitness Devices.

Is the Caros system a medical device?

No, Caros is not a medical device, nor is it certified to be one. It must not be used to replace, or form, any part of a medical treatment regimen that has been suggested or prescribed by a healthcare professional.

Click here to view our Fitness Devices.

What is the intended use of the Caros system?

The Caros system has been designed with the intention to be a lifestyle improvement aid. The devices, smartphone app and web profile are neither marketed, described nor designed for use in clinical settings of any sort. The system should only be used to help the User make changes to their lifestyle that could result in better quality of life and improved well-being. The system is not intended as a component of any kind of medical or clinical treatment prescribed by qualified medical professionals, and should not be used as such.

Click here to view our Fitness Devices.

How do I remove or delete my data?

If you would like your Caros Account to be closed, your personal information will be permanently deleted within 7 days. We will retain your information for as long as is necessary to fulfil any of the services we provide or to comply with applicable legislation, regulatory requests and relevant orders from competent courts.

Click here to view our Fitness Devices.

Where can I register my product?

You should register your Kinetik Wellbeing devices via the warranty page here.

I don’t have an email confirmation yet – did you get my order?

Please rest assured that if you have an order number or Paypal receipt your order is safe and will be dispatched as soon as possible.

Once I’ve received my completed email – how long should it take to arrive?

It varies according to where you are but should be 1-2 days after COMPLETION email is received.

Where can I find my tracking information?

The Parcel Force tracking code can be found in the shipping notification email.

I’ve ordered from Kinetik but I’ve been sent a different brand – why?

To try and meet demand and keep much needed medical device supply flowing into the UK we have setup the ‘Kinetik Approved’ programme. This are products we have already tested from factories we already know produce high quality accurate products which are audited by the most strict medical device regulators in the world.

What wavelength is used in the Allergy Reliever?

The Kinetik Allergy Reliever uses dual wavelength phototherapy. The two wavelengths are 652 nm and 940 nm.

How can I change the unit of measurement from mmol/L to mg/dL?

To change the unit of measurement, follow the steps below: Start with the monitor off. Press S for about 2 seconds to turn on meter. Press S to scroll through the year, month, day, time etc until you see the unit of measurement on screen. Press M to change unit of measurement. Press S to confirm.

Click here to view our Blood Glucose Monitors.

Why doesn’t my blood glucose monitor give a reading?

1. Test strip needs to be inserted when the glucose monitor is completely off
2. The amount of blood – You need 0.7ml of blood
3. Position of glucose monitor and test strip in relation to the blood sample – Please ensure that the glucose monitor and test strip are vertical. Only the very end of test strip needs to touch blood sample

Click here to view our Blood Glucose Monitors.

How can I ensure the readings are accurate?

Please ensure you are doing the following before each measurement:
1. Washing hands
2. Discarding the first drop of blood. Then squeezing for the ‘fresh’ blood underneath
3. Using a new blood sample (from a new site) for each reading
4. Using a new lancet
5. Keeping your test strips in the vial they come in

Click here to view our Blood Glucose Monitors.

Is it safe to use the heart rate monitor with a pacemaker?

We advise that customers do not use the Kinetik Wellbeing heart rate monitor if they have a pacemaker.

Click here to view our Fitness Devices.

Do you sell replacement chest straps?

Replacement chest straps are not available for sale.

Can I wear the chest strap 24/7?

The HRM4 has been designed to monitor workouts. We do not recommend that it is used to monitor heart rate 24/7.

Click here to view our Fitness Devices.

Why is the heart rate monitor not detecting my heart rate?

Please ensure that the chest strap is secure and in the correct position.

Click here to view our Fitness Devices.

My Nebuliser isn’t working, what can I do?

1. Please remove batteries when using the device via USB
2. Confirm that the USB is plugged into an adapter – phone charger for example
3. Pressing and immediately releasing the ON button to turn on the device
4. Replace air filter
5. Rinse air tube with water

Click here to view our Respiratory Devices.

Why is my Pulse Oximeter beeping?

Your Pulse Oximeter could be beeping for two reasons:
1) SpO2 Less than 94%
2) Pulse rate is less than 50bpm or more than 130bpm

Click here to view our Respiratory Devices.

Why are the readings from my Pulse Oximeter inaccurate?

To ensure the readings are accurate:
1. Ensure you are using ring or middle finger
2. Do not measure with nail varnish
3. Hand should be rested on hard surface

Click here to view our Respiratory Devices.

Why can’t I get my machine to stop flashing?

Please contact customer care with a copy of the receipt or proof of purchase so we can arrange for a replacement.

Click here to view our Blood Pressure Monitors.

Am I able to buy a replacement cuff for my blood pressure monitor?

We don’t have replacement cuffs available for purchase but please contact us directly to arrange a replacement.

Please click here to view our Blood Pressure Monitors.

How do I reset my monitor to have the correct date and time?

This varies depending on the Blood Pressure Monitor you have, please refer to the user manual, which you can download here.

Click here to view our Blood Pressure Monitors.

Are your BPMs clinically validated?

Yes, all of our BPMs are tested and approved to ESH standards. For reference, they have been tested to ESH International Protocol 2010 (IP2).

Click here to view our Blood Pressure Monitors.

What can I do if I keep getting inaccurate readings?

Please ensure that you:
1. If taking multiple measurements at the same time of day it is important to leave at least 15 minutes between them to allow your body to settle back into a normal rhythm.
2. You should sit still and quiet for at least 5 minutes before taking a reading. Ideally you should relax for at least 30 minutes before and avoid eating or drinking during this period.
3. The cuff should be placed on your upper arm with the tube running down the inside of your forearm and should be tight, but you should be able to insert two fingers underneath the cuff (so not too tight).
4. The cuff may be too small for the users arm. It is best practice to check the measurement of the arm (around the middle of the bicep at the widest point) and make sure that the arm measurement falls within the measurement of the cuff (the standard cuffs supplied with our monitors are 22-42cm). If the cuff is too small then this will be the cause of the high reading.
5. A high reading can also occur if the user moves, talks or is not sitting properly during the measurement. Full instructions on how to take a reading accurately are included in the book supplied.

Click here to view our Blood Pressure Monitors.

Do you sell bigger cuffs?

All of our cuffs are universal 22cm-42cm.

Click here to view our Blood Pressure Monitors.

Do you offer a repair service for your Blood Pressure Monitors?

Visit our calibration page here.

Click here to view our Blood Pressure Monitors.

Does my Blood Pressure Monitor need re-calibrating?

Visit our calibration page here.

Click here to view our Blood Pressure Monitors.

Can I swap cuffs of different models?

Cuffs can only be used with the blood pressure monitor they were purchased for.

Click here to view our Blood Pressure Monitors.

Can the TD2/TD3 TENS devices be used during pregnancy/labour?

We can’t recommend use of the TD3/TD2 during pregnancy or labour as the device has not undergone official testing for this. Please consult your GP.

Click here to view our TENS Devices.

Can you explain the different modes for the TD2?

Mode 1 – Kneading (TENS)
Mode 2 – Acupuncture (TENS and EMS)
Mode 3 – Deep Massage (TENS)
Mode 4 – Cupping (TENS)
Mode 5 – Scraping (TENS)
Mode 6 – Combination (TENS and EMS)
Mode 7 – Relaxing (EMS)
Mode 8 – Massaging (TENS)

Click here to view our TENS Devices.

Why is the intensity of the TENS device not increasing?

Please ensure that pads are fully connected to skin before turning the device on. If pads are not fully sticking to skin, please purchase replacement pads.

Click here to view our TENS Devices.

I have a TD1, how can I buy more pads?

We’re afraid we no longer stock the TD1 or the pads to go with this device as it is a discontinued product. Please see our TD3, for which we would be pleased to offer you a discount for.

Click here to view our TENS Devices.

Should the two red connectors and two white connectors for the TD2 / TD3 attach to certain pads?

The different colours of the connectors are purely aesthetic, and it doesn’t matter which connector goes with which pad as long as the pads are all secured firmly to the skin.

Click here to view our TENS Devices.

Why are my pads not sticking?

Ensure the area of skin is clean and dry, free from moisturiser and oils. Make sure no debris on the pad (eg fluff) and ensure the protective covers are replaced after each use.

Click here to view our TENS Devices.

How many times can I use the pads?

The pads can be used for up to 30 applications.

Click here to view our TENS Devices.

Can I get a new USB charger for my TENS device?

Click here to view our TENS Devices and replacement accessories such as USB charger.

What is causing my WT1 / WT2 device to beep?

Please ensure that the device is fully connected to skin before turning on.

Click here to view our TENS Devices.

How do I change the reading from Fahrenheit to Celsius?

Please refer to your user manual.

What does L mean on the IET2 and FR412 thermometers?

Low tempreature. Please ensure that you have removed the white protective cap covering the black lens. Please also ensure that you are fully inserting the thermometer into the ear as deeply as comfortable and removing after the measurement has been taken (indicated by a beep after pressing the SCAN button).

Click here to view our Thermometers.

How do I ensure accurate readings from my IET2 or FR412 thermometer?

Ensure you are using non-rechargeable batteries.
Ensure you insert the thermometer as deeply into the ear as is comfortable.
When taking a measurement, please press and immediately release the SCAN button – once you hear the beep, you can then take the thermometer out of the ear.
Ensure that there is no dirt/debris/scratches on the lens – we advise that customers wipe the lens with an alcoholic wipe.

Click here to view our Thermometers.

How do I ensure accurate readings from my NCT2 or PT3 thermometer?

Wipe the lens with an alcoholic wipe.
Ensure you are holding the thermometer 1-3cm away from forehead.
Ensure you aren’t moving the thermometer until the reading has been taken.
Ensure you are using non-rechargeable batteries.

Click here to view our Thermometers.

Which courier service are you using?

Parcel Force

Are you still offering NHS discount code?

Yes, please contact customercare@kinetikwellbeing.com for the discount code.

My order arrived, but products are faulty?

Please send us photos/video of the issue to us at customercare@kinetikwellbeing.com so we can advise on replacement.

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