FAQ

Yes, all of our BPMs are tested and approved to ESH & BIHS standards.

Your heart is just like a pump which works all the time to make the blood flow through all blood vessels. Blood pressure measures the force on the wall of the blood vessels caused by the pressure of the blood. Systolic pressure is the pressure of the blood when your heart beats to pump blood out. Diastolic pressure is the pressure of the blood when your heart rests in between beats. This reflects how strongly your arteries are resisting blood flow.

Blood pressure fluctuates constantly during the day. Its value in the daytime is higher than in the evening with the lowest level being at midnight. The pressure begins to rise again at 3:00am and reaches its highest level any time during the day – so it is impossible to get a consistent reading. For this reason, please take your measurements at the same time of day. Relax for 10-20 minutes before taking a measurement and remain relaxed whilst measuring. Do not move or talk during measurement, as this will affect the accuracy.

It is important to remember that your blood pressure is constantly changing and can vary massively over 24 hours. Therefore we recommend that you take readings at the same time each day – for example, 11am, 2pm and 6pm – then after 5 days you can look at the results, average them out and get a more accurate picture of what your blood pressure is, on aver-age, at that time of day. While the devices can be used to give you an ‘on the spot’ reading of your current pressure, it is highly unlikely you will ever get the same reading twice when measuring subsequently.

Blood pressure can fluctuate since it responds to minute changes in the body. It is unusual for it to continuously remain at exactly the same value, which is why it is recommended that the blood pressure be determined based on an average of multiple measurements over time. If you do experience a higher than normal reading one day, don’t panic as this can happen. Relax and take a break for at least 10 minutes before measuring your blood pressure again. Then you can compare it to your readings over time again.

If there is any significant change we recommend you seek medical advice.

If the systolic and diastolic readings fall into different categories, the higher value should be taken for classification. For example if your reading was 161/98 you would be classified as having moderate hypertension. If your reading classifies you with any level of hypertension i.e. mild through to very severe, you should ask your doctor or pharmacist to assess you professionally at least once a year. Low blood pressure (Hypotension) and high blood pressure (Hypertension) can only be diagnosed by a qualified healthcare professional, such as a doctor or pharmacist.

If you have any concerns or questions, please contact your doctor or pharmacist.

The first thing you should do is seek advice from a medical professional such as your doctor. They are best placed to advise you how to manage your condition. The best things you can do to promote healthy blood pressure are: Lose weight if you need to, exercise regularly, eat a healthy diet, reduce the amount of salt you eat, cut back if you drink too much alcohol, stop smoking, cut down on caffeine.

If you want more information about high blood pressure (hypertension) we recommend you take a look at NHS Choices. If you have low blood pressure (hypotension), you can find out more from NHS Choices too.

At the moment, there is no blood pressure monitor on the market that can factor atrial fibrillation into a blood pressure measurement. What we can do is alert the user if an ‘Irregular Heartbeat’ is detected during the measurement, which may indicate that the reading is not accurate.

Please contact customer care with a copy of the receipt or proof of purchase so we can arrange for a replacement.

Blood Pressure Monitors that are used at least 5 times a day have to be calibrated once a year and this particularly applies to Health Care Practitioners. In the case of home use, it is recommended that these monitors are re-calibrated every 3 years based on amount of use.

Calibration isn’t cheap and we have found a way to subsidise those costs and reduce the waiting time that customers face. All you need to do is send your old device to:

Kinetik Wellbeing;
Calibration Trade-in;
Unit 11 Perrywood Business Park,
Honeycrock Ln, Salfords,
Redhill
RH1 5JQ

Please enclose your name, address, email and telephone number. We will then email you a personal code for the 20% discount to use on our website against any of our new pre-calibrated Blood Pressure Monitors.

If you have more than one device to trade in, please let us know.

This varies depending on the Blood Pressure Monitor you have, please refer to the user manual, which you can download from the User Manuals page.

Please ensure that you:

1.  If taking multiple measurements at the same time of day it is important to leave at least 15 minutes between them to allow your body to settle back into a normal rhythm.
2. You should sit still and in a quiet for at least 5 minutes before taking a reading. Ideally you should relax for at least 30 minutes before and avoid eating or drinking during this period.
3. The cuff should be placed on your upper arm with the tube running down the inside of your forearm and should be tight, but you should be able to insert two fingers underneath the cuff (so not too tight).
4. The cuff may be too small for the users arm. It is best practice to check the measurement of the arm (around the middle of the bicep at the widest point) and make sure that the arm measurement falls within the measurement of the cuff (the standard cuffs supplied with our monitors are 22-42cm). If the cuff is too small then this will be the cause of the high reading.
5. A high reading can also occur if the user moves, talks or is not sitting properly during the measurement. Full instructions on how to take a reading accurately are included in the book supplied.

Yes, you can buy a replacement cuff by clicking here

All of our cuffs are universal 22cm-42cm which cover the standard (22-32) and large (32-42cm) cuff range. At present cuffs we do not sell paediatric (42cm) cuffs.

Instead of offering a Calibration service (which costs over £100+) to our customers and to reduce the waiting time for our customers we are pleased to offer a 20% discount on a brand new pre-calibrated device.

All you need to do is send your old device along with the Calibration offer form to the following address and we’ll send you a personal code for 20% off & free shipping for any of our new pre-calibrated Blood Pressure Monitors.

Kinetik Wellbeing;
Calibration Trade-in;
Unit 11, Perrywood Business Park,
Honeycrock Lane,
Salfords,
Redhill,
RH1 5JQ

Cuffs can only be used with the blood pressure monitor they were purchased for.